Dear customer: the truth about IT is one of my most well known essays. Unfortunately, eight years after writing it the biggest change has been how the IT industry has become Digital.
- Original publication in Agile Connection journal
- Dear Customer as a PDF download
- Audio: Dear Customer read by Allan Kelly (MP3 format, 11 minutes)
- Dear Customer also forms the prologue to my book Xanpan (available at Amazon) – you can obtain a free eBook version of Xanpan by joining the newsletter.
- Translations: Italian translation by Manuel Paccagnella – several other translations have been done (e.g. Polish and Serbia) but the links are lost. If you have the link please get in touch.