Pandemic in the digital age

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It was hoping to keep this blog virus free. Indeed my “Conflicts in coaching” was going to be the first of several on agile coaching (what else could I do in the air going to and from Agile on the Beach New Zealand?) But…. the world has changed, I’ve changed…

It is a very scary time. Both health wise and economically: I know at least one software engineer who has lost his job as a result of the slow down. But I also know random (inappropriate) coding jobs still appear in my mailbox, I continue to see job adverts on Twitter and LinkedIn and I know one company that has landed work and had to hired contractors to work on a corvid-19 project. So some observations…

Observation 1: Covid-19 will go down in history as the first digital health crisis.

Digital technology has a big role in fighting the virus. Decisions and actions are being driven by software models of what could happen. The famous Imperial model is now OpenSource and Microsoft engineers are reported working to improve the model. (At a few hundred lines of R code there isn’t that much to refactor – although there are some very long functions and I can’t see any unit tests.)

Apps are being created to track contacts and you can bet that the search for antidotes and vaccines is utterly dependent on software. Digital powered home delivery networks and internet shopping have made closing the economy just about possible.

Those who are not directly fighting the virus are continuing to work because of digital technology. Zoom, Skype, and the like might be the most obvious beneficiaries of the virus but many others will benefit too. Although the virus is simultaneously putting a strain on our digital infrastructure and necessitating human action – witness the search for Cobol programmers in the US.

Not only have most IT, sorry digital, workers decamped to home but so too have many others – in fact almost any occupation that can. Schools are delivering lessons and distributing home learning kits online. Industries which can’t move to online working will suffer the most. (Except those which put themselves in harms way like medical staff and, to a lesser degree, delivery staff.)

And when not working online media like Netflix, YouTube and BBC iPlayer keep us sane.

For us digital folk this is no big deal. It is an extension of normal life: we are at home 5 days a week not one. But for other folk, this is big. Even the most digitally inept lawyer is having to get with the technology. As people are forced to become familiar with digital technology …

Observation 2: Digital technology adoption will be accelerated by the virus

Which means, while some technology companies (like my friend’s) will not survive, those that do are set for a boom. Post virus swaths of the economy will be destroyed but technology is in for a boom.

That boom is driven by the three forces above: 1) unlike others, our industry is not destroyed, 2) technologist continue to work remotely, and 3) non-technologist will learn to use more technology.

In particular digital healthcare – both back-office big data background analysis and customer centred applications – will play an oversized part. This field was already growing rapidly but the experience gained during this crisis can only help the sector.

But also…

Observation 3: The economic devastation caused by the virus will open up many new opportunities for digital companies to enter markets and thrive

Companies which fail create opportunities for new companies – either a like-for-like replacement or a new type of company. Previously, while those companies were active, digital technology had to compete with the existing providers, the incumbents. With those companies gone the way is clear for new digital technology companies to enter the market.

I’m not saying this isn’t going to be horrible; company failures will be painful and it new entrants will take time to get established.

And what of Agile?

Observation 4: Covid-19 is the ultimate test of agility

Forget arguments about what is agile and what is not agile. Forget ScrumBut, Wagile and the other insults hurled at those judged to be less agile than thou.

Forget agile assessments and agile maturity frameworks; forget ticking off ceremonies and declaring yourself agile. In the new world the more agile you are the greater your chances of survival.

On paper you may have the most agile team in the world but, if that team, and your organization, cannot now demonstrate how it changes rapidly it just isn’t agile.

Every single plan that existed before March 1st is now invalid. Right now companies need to pivot like never before. Agility helps companies pivot. Those who can’t pivot, or can’t pivot fast enough stand to loose the most. If you can’t pivot you aren’t agile, QED.

Companies which still operate in hierarchal command-and-control mode will find it more difficult to switch to distributed teams and remote working. When everyone is remote you need to delegate decision making. Companies which don’t trust employees, companies which constantly check what employees are doing will find home working incredibly difficult and expensive.

Individuals and interactions are more important than ever before. Processes and tools are essential but few heavy weight processes will survive the instant shift to completely distributed working. Any tool which doesn’t help now is an impediment.

Those companies which are still struggling with technical liabilities (aka technical debt) will find the cost of living with those liabilities just increased.

Observation 5: Test driven medicine

Day after day I read in the papers that the UK is not doing enough testing. It seems that countries like South Korea which do a lot of tests and base their strategy on knowing who is infected (and therefore who is safe) and then tracing the virus are doing best.

That means testing needs to be rapid – a short feedback loop.

And testing needs to be cheap so it can be done at scale.

Doesn’t that sound familiar?

The cost of not testing is precautionary isolation. That cost is not sustainable.

If you could test anyone, and everyone, instantly the offices, shops and schools could reopen: you would just test everyone who arrives.

The testing strategy agile has been advocating is now needed to fix the world. And in the UK the Government seems to be as resistant to a test first approach as the most obstinate software manager or engineer.

As much as I hope the world will shortly return to how it was it will not. It will never be the same, we don’t quite know how it will be but it is already clear that digital technology and agility will be part of it.

(Test tube image taken from PublicDomainPctures.net)


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